I had a very close call with one of my cats, and after looking all around I settled on this place.
Some staff memebers are nice, but they upset me overall when I brought my pet in for a cut that was infected. I brought her back and they wanted to charge me almost $500 for the same problem. Meaning they did not fix the issue in the first place and just wanted to see how much more money they can take from me. They also stated that I had extra instructions for care on my original paper work. They couldn't even find these instructions. I was not told all that was needed. I don't understand why they didn't fix the problem the first time instead of cutting corners. Very dissatisfied and will not go back again. Now I have to find a good vet to help my dog
They saved my baby boy, and I am grateful to them.
Our dog had a surgery and the staples had opened up. Our vet was closing for Christmas so I had no choice but Pet ER. My heart sank because of cost and impact on an older dog. I drove to Catonsville feeling pretty down. Every interaction I had here was good, I listened to the person at the front desk handling a really sad, tricky conversation in an extremely sensitive way while I waited to check in and thought about how hard a job they have. No one wants to be at Pet ER. The vet came out and explained cost to me, it was about a third what my previous Pet ER experiences had let me to expect. When I went back to pick my dog up a couple came in with a cat that had been hit by a car. Again, an awful situation was handled with practical sensitivity. And my dogs’ bandaging is very impressive and she seems well. I can’t afford to use a pet ER as my regular vet but if I could it would be this one. Thoroughly impressive and satisfying experience, couldn’t be more grateful.
Not only did they take him promptly, since I called beforehand, but they made sure to be very thorough when telling me the diagnosis. While it was fairly expensive, the service I got there was worth it. He was not in the best condition, but they did all they could to make him well again. They even let me visit, and gave me very enthusiastic updates over the phone.
I have attached a photo of him, many thanks to them. I would trust them with him anytime.
We arrived late in the evening on Christmas Day with our very sick cat. Everyone we came into contact with was incredibly nice and knowledgeable. Dr. Luehman was absolutely amazing and went above and beyond explaining what she was testing and why. We really felt that our cat got the best care possible and were very impressed with how reasonably priced everything was. Thank you all for your hard work and for making a Christmas Day ER visit a little bit easier.
I had to go back weeks later to make sure Captain Jack had what i suspected to be a URI. It was, but what really showed me they cared-- That night a dog passed away right as it came in, and the vet took the time to make sure the owners and their beloved pet were taken care of. It was heartbreaking, but it showed how much they really do care.
Dog + baker’s chocolate = emergency!!! They were fantastic from the moment we arrived. Immediate care. Compassionate and thorough. They exceeded every expectation I had while I was there and in follow ups. Would recommend to anyone! Remember to support them with donations when you can! They always need blankets, towels and any other bedding items.
Emergency Veterinary Clinic is a US Veterinary Care based in Catonsville, Maryland. Emergency Veterinary Clinic is located at 32 Mellor Ave # C, Catonsville, MD 21228, USA.
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